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Refund & Return Policy

At Shoety SG, we strive to provide our customers with the best possible shopping experience and ensure their satisfaction. However, due to the nature of our business, we regret to inform you that we do not offer refunds. We encourage you to carefully review all product details, including size, color, and condition, before making a purchase.

Here are the key points of our refund policy:

  1. No Refunds: All sales are final, and we do not offer refunds on any purchases unless there has been an error or mistake on our part.

  2. Authenticity Guarantee: We guarantee the authenticity of every pair of shoes we sell. If you believe there has been an authenticity issue with your purchase, please contact our customer service within 48 hours of receiving your package, and we will work to resolve the issue.

  3. Condition of Products: We take great care in accurately describing the condition of each product. Please note that pre-owned items may have minor variations in condition due to normal use. We provide detailed product descriptions and images to help you make an informed decision before purchasing.

  4. Mistakes or Errors: If there has been an error or mistake with your order, such as receiving the wrong item or size, please contact our customer service within 48 hours of receiving your package. We will assess the situation and take appropriate action to rectify the issue.

  5. Exceptional Circumstances: In exceptional circumstances, we may consider making an exception to our refund policy. These situations will be assessed on a case-by-case basis at our discretion.

We highly value your satisfaction and are committed to resolving any issues that may arise. If you have any questions or concerns about your purchase, please reach out to our customer service team, and we will do our best to assist you.

Thank you for choosing Shoety SG as your trusted source for authentic shoe resales. We appreciate your understanding and support of our refund policy, which enables us to continue offering the finest footwear and exceptional service to our valued customers.

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